Privacy Policy
Read how this website handles form data, analytics, cookies, service-request sharing, data retention, and your privacy choices.
Last Updated: July 20, 2026
This Privacy Policy explains how Grand Rapids Sewer Line Repair(“Publisher,” “we,” “us,” or “our”), which owns and operates GrandRapidsSewerLineRepair.com, collects, uses, shares, protects, and retains information through the website.
1. Information We Collect
We collect information you provide directly and information automatically collected when you visit our site.
Information You Provide Directly
- Service Request Form: Name, phone number, email address (optional), property city or ZIP code, property type, issue type, urgency level, and any additional details you include in the optional free-text field. Do not include sensitive personal information such as financial account numbers, Social Security numbers, or medical details in any form field.
- Phone Calls: When you call our listed request line, we receive your phone number and caller ID information. Call duration is logged. Call audio is not recorded unless recording is separately disclosed and enabled.
Information Collected Automatically
- Analytics: We use the analytics vendors listed below to understand how visitors use the site. These services collect IP addresses (which may be anonymized or truncated), browser types, operating systems, referring URLs, and page interactions. These systems are configured to avoid collecting personally identifiable information such as names or phone numbers.
- Attribution Data:We capture initial referral sources, UTM parameters, and click IDs to understand which channels generated a service request. This data is temporarily stored in your browser's session storage and sent only when you submit a request form.
- Server Logs: Standard server access logs (IP address, request timestamp, page requested) are maintained for security and operational purposes.
2. Active Third-Party Vendors
The following third-party services are currently active on this site. We do not use analytics vendors not listed here.
| Vendor | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics 4 | Website traffic measurement and audience analytics | https://policies.google.com/privacy |
| Microsoft Clarity | Session recording and heatmap analysis | https://privacy.microsoft.com/privacystatement |
3. How We Use Your Information
We use collected information to:
- Fulfill your service request: Review and, when appropriate, share your request details with one third-party service provider that may be able to evaluate the request.
- Communicate: Allow the identified provider to contact you regarding your request, as authorized by your form consent.
- Operate the site: Verify that forms and phone routing are functioning correctly.
- Analyze performance: Measure website traffic and improve content using the analytics vendors listed above.
- Security: Detect and mitigate abuse, spam submissions, and unauthorized access.
4. How We Share Your Information
We do not sell your information to bulk lead-generation lists or data brokers.
- Single Service Provider: By submitting a form, you consent to us sharing your request details (including name, phone, email, and property needs) with one identified third-party sewer service provider who may be able to fulfill the work. That provider will contact you directly to confirm fit and pricing before any dispatch.
- Infrastructure Vendors: We use third-party hosting and database infrastructure to operate this website. These vendors process data on our behalf under contractual obligations and are restricted from using it for their own commercial purposes.
- Legal Requirements: We may disclose information if required by law, court order, or other legal process.
5. Cookies and Tracking Technologies
We use browser cookies and session storage for functional attribution and analytics. You can control cookie preferences through your browser settings. Blocking all cookies may interfere with our ability to properly attribute your request.
We do not use advertising cookies, retargeting pixels, or cross-site behavioral tracking beyond the analytics vendors listed in Section 2.
6. Data Retention
- Service request data (name, phone, email, property details) is retained for up to 365 days after submission to ensure the request was successfully routed and to handle any follow-up inquiries.
- Security and access logs are retained for up to 90 days.
- Database backups are retained for up to 30 days before automatic deletion.
- Call recordings (if ever enabled) will be disclosed at the time of enabling and will have their own separate retention policy.
7. Your Privacy Choices
Depending on your jurisdiction, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data from our systems. Note that we cannot delete data already shared with an independent service provider; you must contact them directly for that request.
- Opt out of analytics tracking by adjusting your browser settings or using opt-out mechanisms provided by the analytics vendors listed above.
To exercise these rights, contact us at the email address in Section 8.
8. Contact Us
For questions about this Privacy Policy or how your data is handled: